What are the advantages of the JCPenney Card?
JCPenney Cardmembers enjoy:
How do I apply for a JCPenney Card?
It's easy to apply
for a JCPenney Card online and it only takes a couple
of minutes to complete the process. If you prefer, you may visit
any JCPenney
store and apply for instant credit at any register or
pick up an application, complete and mail it in.
How long until I receive my card?
Once you've been approved for a JCPenney Card online, it will take
7-10 business days to receive your card in the mail. If you don't
receive your card within 10 business days, please contact JCPenney
Credit Card Customer Service at 1-800-527-4403 (Monday - Saturday
from 9:00 am - 1:00 am Eastern Time and Sunday from 11:00 am - 10:00
pm Eastern Time).
I did not get an immediate response on my application. What
happens next?
If you did not receive an immediate response to your online credit
application, you will receive correspondence from us via mail in
7-10 business days.
What should I do if I have questions regarding credit insurance?
If you have questions concerning credit insurance program, please call Stonebridge Life Insurance Company at 1-800-443-1031 during the hours of 8:00 am – 8:00 pm Central Time, Monday through Friday. For Puerto Rico and U.S. Virgin Island cardholders, please call Caribbean American Life Assurance Company at 1-800-981-8888, during the hours of 8:00 am – 5:00 pm Atlantic Standard Time, Monday through Friday.
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Using Your JCPenney Card
Do I need to call to activate my card before I use it?
No. Your card is automatically activated when you make your first
purchase.
Can I use my account at a JCPenney store before I receive my
card in the mail?
Yes, just bring valid photo identification to the customer service
area in any JCPenney store and they will issue you a temporary card
to allow you to purchase that day in the store. Your account will
be honored 24 hours after you are approved.
Where can my JCPenney Card be used?
Your JCPenney Card can be used at all JCPenney stores, JCPenney Catalog, jcp.com, CVS/Pharmacy and Rite Aid Pharmacy.
How do I find the nearest JCPenney store?
Visit the online
JCPenney Store Locator.
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The Online Credit Center and Online
Payment
What is the Online Credit Center?
The Online Credit Center is a convenient resource for JCPenney Cardmembers
to:
- Learn more about exclusive savings opportunities.
- Find answers to questions about your JCPenney Card account.
- Log-in to access account information and e-Services.
Why do I need to enter personal information to log-in?
You need to provide some personal information to log-in to ensure
that your account is protected from unauthorized access.
What account information is available online?
Once you have your JCPenney Card, you can log-in to view:
Account Summary - Gives you an overview of your account including:
current balance, credit line, available credit, amount currently
due, last bill date and amount, last sale date and amount and
last payment date and amount.
Recent Activity - Lets you view a list of your current transactions,
the activity that will appear on your next statement.
3-Month History - Provides a summary of your transactions for
your past three billing periods.
What are e-Services?
e-Services are online email message forms that let you make secure
inquiries about your JCPenney account. Currently you can send an
online request to advise us of a payment status, request an additional
card, request a statement, request to close your account, and request a credit limit decrease.
Can I pay my JCPenney bill online?
Yes. You can receive and pay your JCPenney bill online. We've partnered
with CheckFree, the leader in electronic payment, to provide you
with this exciting E-Bill / E-Pay option. So you'll enjoy a secure,
accurate, and easy-to-use service for your JCPenney bill. If you
already have your JCPenney Card, you can learn
more and enroll online.
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Browsers, Security and Online Customer
Service Hours
Browser Requirements:
To log-in to the JCPenney Card Account Service you need a browser
which is SSL-compliant and has a "secure mode". When your browser
is in secure mode, you will notice an unbroken key or lock at the
bottom of the page.
Compatible Browsers:
We recommend using Netscape Navigator / Communicator 4.5 or higher,
Microsoft Internet Explorer 4.0 or higher, or AOL version 4.0 or
higher. If you are accessing our site with a browser other than
those recommended above, you may not be able to log-in or view your
account information.
Is the information that I enter secure?
JCPenney Credit Services uses SSL encryption, an industry standard
to protect your account information from unauthorized access. When
your browser is in secure mode, you will notice an unbroken key
or lock at the bottom of the page.
Are there any times when online customer service is unavailable?
Our webserver may be down for maintenance purposes daily between
Midnight and 6:00 am Eastern Time.
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